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IMPORTANT: Please read before submitting your support request.
We strive to provide a high level of customer support.
All support requests are answered in the order in which they were received. So if you sent us a support request recently, we may have not gotten to it yet but we will.
An invalid email address is a common issue we encounter when trying to correspond with our customers. Please make sure when you submit a ticket you are using a valid email address and double check before submitting your ticket for any misspellings of your email address.
For the fastest resolution of any technical issues — such as your login credentials not working, navigating through M4’s online Product Dashboard, or emails from us not landing in your inbox — please be as clear and explanatory as possible when you’re typing out the support ticket.
This prevents some back-and-forth and allows us to better serve you in a timely manner.
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Reach out if you have any questions, and welcome to the M4 Research community.